Shipping policy

Due to Covid-19, please expect shipping delays on some items.

SHIPPING & HANDLING

Deliveries are made between Monday to Friday (holidays excluded). Please allow 1-3 business days for processing and shipment of orders within Canada. (Timeline exceptions may apply for orders to the United States and international orders).

 

We want to make your shopping experience as easy and safe as possible. Please feel free to email me personally at Camille@camillebryanne.com with any additional questions or concerns you may have.

REFUNDS & RETURNS

If a product is defective, you must notify us within 5 days of receiving your order to be eligible for refund/exchange. If the item is not proven defective, there are no refunds or exchanges due to customization. We value our customers!

Return shipping costs are the responsibility of the customer.

All sales are final! NO EXCEPTIONS!

AFTER ORDERING

A confirmation email will be sent when your order is complete, and a tracking number will follow when your order has been processed.

If you have not received confirmation of the order or a tracking number, please check your junk mail. Still not there? Please contact camille@camillebryanne.com

ORDER NOT RECEIVED

Please contact the courier regarding missing packages. Camille Bryanne is not responsible for any lost or stolen items. 

ORDER CANCELLATION 

We want you to get your orders as soon as possible and aim to ship your orders out quickly, so unfortunately cancellation requests are not permitted. Please select your items carefully.